When people in Como were talking about the 'Busy Bee Deli', there were two things they always said. "Gem and his family are really nice people," and "He always remembers me, my name, and what I like."
The night of the blaze, Tuesday, 13 October 2015, Gem left the shop as per usual, at around 8:10pm. 3 hours later, Gem received a phone call from a regular customer who lives next door to the shop.
Gautam ‘Gem’ Gautam bought the Busy Bee Deli on 9 May 2014. At that time, the shop was fairly run down by its previous owner, a single mom without staff. When Gem took over, customers suddenly noticed a lot of positive changes.